We are proud of our quality products and strive to make the return process easy and efficient.
Return Policy Summary
View the complete Return Policy.
What Can Be Returned?
The vast majority of the items we sell may be returned, however some items are not returnable. Items which are custom-ordered (such as kitchen cabinets), or custom-made (like windows and pre-hung doors), may not be returned.
What Does It Cost?
In nearly all cases there are no additional fees (re-stock fees) when you return your merchandise to Dunn Lumber. Shipping charges may apply. Unless we made an error, or the product is defective, you are responsible for the cost of shipping your merchandise back to us. Of course shipping charges don’t exist if you bring your return to one of our branches.
How Do I Get My Stuff Back To You?
We strive to make our return process easy and efficient. You have three easy ways to return your merchandise to us:
- You can bring your item(s) back to any Dunn Lumber yard location.
- If you have large and/or heavy merchandise, and it’s within our Seattle-area local delivery zone, you may contact us and arrange for a Dunn Lumber truck to swing by and pick up your material. A $20 fee applies.
- You may ship your item(s) back to us via UPS or some other method at your own expense. We make it easy – just contact our customer service department, and we’ll make the arrangements for you.
Do I Need Prior Permission or Authorization?
Only if you are shipping your items back to us. In that case, in order to process your return efficiently and issue your refund quickly, we will want to be ready on our end when your material comes back. Another reason for setting up a Return Authorization (RA) is to allow us to help make the whole return process as easy for you as possible.
How Do I Pack My Item(s) For Shipment? Once I Pack It Up, What Then?
When you contact us to arrange for a Return Authorization we will provide you with convenient, easy to follow packing and shipping instructions. We will also send you a prepaid UPS shipping label that will help make the whole process a lot easier for you.
Full Return Policy
Regular Stock Items
Most of the items we offer on our web site are "regular stock" items. Regular stock items can be returned without fee or restriction (subject to the conditions below).
Regular stock items are either items that we keep in regular stock at one of our retail yards, or items that are kept in regular stock by one of our suppliers.
Some of the items we sell are custom made, or made-to-order. Examples would include Milgard windows, pre-hung doors, and semi-custom kitchen cabinets. When selling a customized item we make it clear to you that the items you are buying may not be returned for any reason.
There is an important exception to this: if Dunn Lumber made a mistake when ordering your customized merchandise, and it turns out not to be appropriate for your use, we will do what it takes to rectify the situation. Note that certain details apply to our policy regarding custom orders. We will review these in detail with you as we go through the ordering process.
Final clearance items purchased from our “Boneyard” are sold on an all sales final basis, and cannot be returned.
Dunn Lumber gift cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit.
Shipping charges do not apply when you return your merchandise in person at one of our yards.
However, if you ship your return merchandise back to us by UPS, or via one of our delivery trucks, you are responsible for the cost of that shipment.
If we send you a UPS shipping label, you will be responsible for the UPS charges. Once the product arrives we will deduct the cost of the shipment from the amount of your final refund.
Please note that the original shipping charges incurred on your purchase are not refundable as part of your return or exchange.
We will not charge you for return shipping if the reason for the return is:
- due to an error on our part
- because the merchandise is defective, or is missing parts/pieces
We strive to make our return process easy and efficient. You have several easy ways to return your merchandise to us:
You can return your merchandise to any Dunn Lumber yard location. Simply bring your merchandise back to a yard near you.
If you bring your receipt it will make the return process faster, but don’t’ worry if you don’t have your receipt. As long as you bought the merchandise from our website we will have a record of your purchase, and will be able to look it up in the store.
If you paid by credit card be sure to bring the same card with you for the return/credit.
Pickup By Dunn Delivery Truck
If you have large and/or heavy merchandise, and it’s within our Seattle-area local delivery zone, you can contact us and arrange for a Dunn Lumber truck to swing by and pick up your material. A $20 pick-up fee applies
To schedule a pick-up of return materials please contact us by phone so that one of our salespeople can nail down all the necessary details with you. Call the yard location closest to you to make the arrangements.
Ship Your Return Using UPS
You may ship your item(s) back to us via UPS small package delivery service. We make it easy – just contact our customer service department. We’ll make the arrangements and send you all of the necessary instructions and paperwork (see Return Authorization below). Please note that you will be responsible for the UPS shipping charges.
Using UPS with the label we provide allows you to track your return shipment online.
If none of the methods above work for you we can help to make other arrangements. Just contact our customer service department and we’ll work things out.
If you would like to ship your merchandise back to us via UPS or some other carrier, please contact us first and obtain a Return Authorization.
A Return Authorization (RA) consists of three things:
- an RA number
- a UPS shipping label
- a set of easy to follow instructions
We will deliver these three things to you via e-mail. Once you have your RA number, shipping label, and instructions you can simply box up your merchandise and send it back to us, secure in the knowledge that as soon as we receive it we will promptly process your return and issue you the appropriate refund.
To arrange for a RA simply contact our customer service department. Be sure to include your order number and your name (either personal or business name – whichever you used for your original order). You may also call us at 866-440-4454. We will deal with your request promptly, and quickly send you the necessary documents and instructions quickly.
Packing and Shipping Instructions
It's easy to ship your return package back to us. We'll provide you with a pre-paid UPS label and easy to follow instructions. Please note that shipping charges will be deducted from your final refund amount.
You can view and/or print a copy of our easy packing and shipping instructions here.
To ship your package just give your box to a UPS driver, or visit any location of The UPS Store®, UPS Drop Box, UPS Customer Center, Office Depot, Staples, or other UPS Authorized Shipping Outlet. To find a drop-off location near you follow this link to the UPS Location Finder.
How Long Will It Take?
We strive to process returns as quickly as possible. Typically we will process a return and issue a refund within 5-7 business days after we receive it.
Returns that arrive with proper paperwork and in good condition will see the shortest processing time.
Remember to allow for time in transit when estimating how long the whole process will take.
Your refund will be issued to the original form of payment you used to make your purchase.
- Credit Card - We will apply your refund to the same card that you used to purchase the merchandise.
- Dunn Lumber Commercial Accounts - Credit will be applied to your commercial account as soon as your merchandise is inspected and processed.
Last updated April 1, 2014