This Privacy and Security Statement describes the types of personal information we collect on our site, how we may use that information, and with whom we may share it. The Privacy and Security Statement also describes the measures we take to protect the security of the personal information. We also tell you how you can reach us to ask us to update your preferences regarding how we communicate with you, or to answer any questions you may have about our privacy practices.
Privacy and Security Statement
We do not sell or rent information about you. All information provided to Dunn Lumber Co. remains absolutely confidential.
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering items on our site you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. However you may browse our site anonymously.
Like many other websites, we automatically track certain information about your activity on our site. This information includes the browser you are using, your IP address and the DunnLumber.com pages that you visit. We use this information to assist us as we continually work to assess and improve our web site, and the products and services we offer.
We may share aggregate or summary information regarding our site visitors with partners, advertisers or other third parties. This data will never identify you personally.
Collection and Use of Personal Information
When you purchase items on our site, we gather the following information from you in order to fulfill and track your order:
- Your Name
- Shipping or delivery address
- Your billing address
- Your e-mail address
- Your phone number
The information we collect from you may be used in one or more of the following ways:
- To personalize your experience. Your information helps us to better respond to your individual needs.
- To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as occasional company news, updates, related product or service information, etc.
- You may opt out of these email communications at any time using the opt out link located at the bottom of any Dunn Lumber Co. email.
You may choose to set your Web browser to not accept cookies. However, if you do not accept cookies, your experience on our website will be diminished and your shopping cart may not function fully.
When you contact our call center with a question about a product, order status or billing issue you may be asked for information that identifies you, along with additional information we need to help us promptly answer your question. This includes your name, address and a phone number where we can reach you. We may keep this information to assist you in the future.
Some users of our website will have a Dunn Lumber commercial business account. These accounts require the use of password in order to log in online.
In order to protect your personal information, please do not share your password with anyone else. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of your password, please contact us immediately.
We will never request your password, credit card information or other personal data through email. This practice, called "phishing", is a scam designed to steal your personal information. If you receive an email that looks like it is from Dunn Lumber Co. requesting this type of personal information, please delete it.
Privacy Preferences / Opt-Out
If you have a commercial business account, you may request to see the personal information that we have about you. To access your account information at any time, click on the Your Account link.
Although you may have opted not to receive marketing communications, you may still get order confirmations, product recall notices or other order-related communications.
If you have opted in to receive additional communication from Dunn Lumber Co. we may also share information with companies that provide support services to us (such as a printer, mailing house or web host) or that help us market our products and services. These companies may need information about you in order to perform their functions. However, rest assured that these companies are not authorized to use the information we share with them for any other purpose.
Additionally, in order to process and/or deliver your order, we may share information with other companies who require it. For example, we need to give your name and address to United Parcel Service so they can deliver your package.
However, we will not use or disclose any information you provide with someone else for any purpose other than:
- To ship your order and confirm delivery
- To identify or resolve technical problems or Customer Service issues
- As required by law and to comply with a court order or other legal process
- To respond to claims that your personalized messages violate the rights of third parties
- To protect the rights or property of Dunn Lumber Co. and its affiliates
Protecting Children’s Privacy
We recognize the importance of protecting privacy where children are involved. We are committed to protecting children's privacy on the Internet and we comply fully with the Children's Online Privacy Protection Act (COPPA).
We do not sell any items ordered through our website directly to anyone who we know to be under the age of 18. If you are under the age of 18, you should not use our website to submit orders or purchase any items. In addition, we do not collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our website only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.
Notice to Our California Customers
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. However, at this time Dunn Lumber does not share information with third parties for direct marketing purposes.
Security measures on our site
When you place orders on our website, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our website from capturing and viewing your personal information.
While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet.
As an added security measure, Dunn Lumber Co. does not maintain or store any credit card information on our servers. When you submit credit card payment information to us, this information is immediately 'tokenized,' converted to a 16-character, organically random genererated, alphanumeric ID that can only be securely regenerated by our provider, Shift4. In an of itself, this has no meaning and no decipherable relation to credit card data. All card data is securely handled in a Shift4 PCI-compliant data center, which is the only place a relation between card data and the token exists.
After a transaction, your credit card number will not be kept on file.
Other Related Matters
Sale of Business
If some or all of the business assets of our website are sold or transferred, we would generally transfer the corresponding information about our customers. We also may retain a copy of that customer information.
For the protection of our website and others, we may disclose information you provide on our website. Especially when we believe disclosure is necessary to comply with the law; to enforce or apply our Terms And Conditions or other agreements; or to protect the rights, property or safety of our website, our users or others.
This privacy and security statement applies to Dunn Lumber Co. and its wholly owned subsidiaries.
Links and Third Party Web Sites
Our website may contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully.
We are not responsible for third party websites. Nonetheless, because we seek to protect the integrity of our site and our user’s experience while on it, we welcome any feedback about these sites.
Machine Readable Files
Machine-readable files are provided in support of the federal Transparency in Coverage Rule and contain in-network negotiated rates and out-of-network allowed amounts.
Changes to Our Privacy and Security Policy
Questions About Our Privacy And Security Practices
If you have questions or comments about our privacy & security practices, please contact us:
Or you may write to us at:
Dunn Lumber Co.
Attn: Privacy Officer
PO Box 45550
Seattle WA, 98145
This policy effective as of July 18, 2013.